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SUPPORT HUB

How can we help?

Search our help pages or jump straight to a topic below.

WHERE'S MY ORDER?

Track your order.

Pop in your order number and email to see your shipment status.

Track my order

Having trouble? Email us at shop@reformefitness.com and we'll help within 24 hours.

HELP YOURSELF

Find it fast.

  • FAQ

    Quick answers to the questions we get most.

  • Help Center

    Browse every help article, from assembly to warranty claims.

  • Shipping

    U.S. Standard Shipping is free on orders $39.99+. Your exact shipping cost and delivery date show at checkout before you pay.

  • Returns & 60-Day Guarantee

    You have 60 days after receiving your item to request a return.

  • Track My Order

    See your shipment status with your order number and email.

  • Will It Fit?

    Punch in your space and see the real numbers for yourself.

  • 365-Day Warranty

    365-day manufacturer warranty with expert support.

  • Contact Us

    Real humans, fast replies.

QUICK ANSWERS

Quick answers.

Which machine should I start with?

Climber+ is our best seller and where most women start. Core-focused? Core+. Every machine works in 15 minutes a day at home.

What if it's not for me?

You get a full 60 days to try it at home. Don't love it? Send it back, simple as that.

Do I need any experience?

None. REFORME was built for real women, not gym rats. Most of our 30,000+ customers started as complete beginners.

How fast is shipping?

U.S. Standard Shipping is free on orders $39.99+. Your exact shipping cost and delivery date show at checkout before you pay.

Questions before you order?

Email shop@reformefitness.com. Real humans, fast replies.

Didn't find it? We answer fast. shop@reformefitness.com

TALK TO US

Need help? Just ask.

Questions, returns, or just need a real human? We're on it.

We reply within 24 hours, usually sooner.

Mon–Fri, 9am–5pm EST

Messages after hours get a next-day reply.

  • 365-Day Warranty
  • 60-Day Returns
  • Expert Support