Shipping policy

Shipping Policy

Handling Time

Orders are processed within 2 business days after payment confirmation. Our shipping hours are Monday to Friday, 9 AM - 5 PM. Orders placed on weekends or holidays will be processed on the next business day. You will receive a shipping confirmation email with tracking details once your order has shipped.

Shipping Methods & Delivery Times

Please Note: Shipping timeframes may be extended during high volume periods such as sales events, product launches, and holidays. Even when selecting Express Shipping, there is a chance your item may take longer than 3-4 business days to arrive due to high demand. If this happens, your order will be prioritized in our fulfillment system and delivered as soon as possible.

Delivery Estimator

The delivery date shown on our product pages is an estimate only and does not guarantee actual delivery time. Estimated dates may not account for high volume periods, sales events, or carrier delays. Please refer to this Shipping Policy for accurate timeframes.

Shipping Availability

We currently ship to the 48 U.S. continental states. We do not ship to P.O. boxes, APO/FPO addresses, U.S. Protectorates/Territories, Puerto Rico, Guam, Alaska, Hawaii, or Military States (AA, AE, AP).

Tracking Your Order

Once your order ships, you will receive an email with tracking details. You can also check your order status here: Track Your Order

If your order contains multiple items, they may be shipped separately based on warehouse availability.

Wrong Address

If you entered the wrong shipping address, please contact us immediately at shop@reformefitness.com. We can update your address only if the order has not yet shipped.

Lost or Stolen Packages

If you believe your package was lost or stolen, please contact us at shop@reformefitness.com. We will assist in filing a claim with the carrier.

Duties & Taxes

We currently ship within the U.S. only, so duties and taxes do not apply.

Holiday Shipping Notice

During peak holiday seasons, delivery times may be delayed. We process orders as usual, but shipping carriers may experience delays. If you have concerns, please contact us.

Other FAQs

• Do you deliver to upper floors? No, all fitness equipment is delivered via curbside delivery only.
• Why did my order arrive in multiple packages? We ship from multiple warehouses based on product availability, which may result in separate deliveries.
• I need a refund—what should I do? We offer a 60-day return policy on eligible products. Please refer to our Return Policy.
• What if my order is delayed? Delivery may be affected due to force majeure events (e.g., extreme weather, transportation disruptions, or customs delays).

For any questions, contact us at shop@reformefitness.com.