Your questions, answered.

Climber+ is our best seller and where most women start. Core-focused? Core+. Every machine works in 15 minutes a day at home.

None. REFORME was built for real women, not gym rats. Most of our 30,000+ customers started as complete beginners.

Quiet enough for real life. The Climber+ runs at under 30 dB: quiet enough for an apartment, early mornings, or while the kids are asleep. The Core+ measures 45dB — basically a whisper, with 3 sets of silent precision rollers.

Every machine publishes its own capacity on its product page: Climber+ holds up to 330 lbs, Core+ 440 lbs, Vibe+ 400 lbs, Stretch+ 400 lbs, DeepSquat+ 300 lbs, and Pilates+ 265 lbs.

Very little. The Climber+ arrives 95% assembled, so you're up and climbing in about 10 minutes. The Stretch+ arrives mostly pre-assembled for quick setup. Check your machine's product page for exactly what's in the box.

REFORME machines are built for low-impact training. On the Climber+, the smooth stride and extra-wide platform keep your knees and ankles aligned. Plenty of our customers with sensitive knees use it daily. The Vibe+ is zero-impact, with no stress on joints. Check with your doctor if unsure.

U.S. Standard Shipping (5–7 business days) is free. U.S. Express Shipping (3–4 business days) is $9.99. Your exact delivery date shows at checkout before you pay.

Orders are processed within 2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. You will receive a shipping confirmation email with tracking details once your order has shipped.

We currently ship to the 48 U.S. continental states. We do not ship to P.O. boxes, APO/FPO addresses, U.S. Protectorates/Territories, Puerto Rico, Guam, Alaska, Hawaii, or Military States (AA, AE, AP).

Shipping timeframes may be extended during high volume periods such as sales events, product launches, and holidays. Even when selecting Express Shipping, there is a chance your item may take longer than 3–4 business days to arrive due to high demand. If this happens, your order will be prioritized in our fulfillment system and delivered as soon as possible.

No, all fitness equipment is delivered via curbside delivery only.

We ship from multiple warehouses based on product availability, which may result in separate deliveries.

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. All returns require the original packaging.

Yes — opened or used items are eligible for return with a $30 restocking fee per item, deducted from your refund. We provide the prepaid shipping label. Original packaging is required.

Yes for unopened items and for damaged or defective items — we provide the prepaid shipping label. Opened or used items get a prepaid label too, with the $30 restocking fee per item deducted from your refund.

Contact us at shop@reformefitness.com with your order number. If your return is approved, we'll email you a prepaid shipping label and instructions on where to send your package.

If approved, your refund will be issued automatically to your original payment method within 10 business days. Your bank or credit card company may take additional time to post the refund. If more than 15 business days have passed since your return was approved, contact us at shop@reformefitness.com.

No — free gifts and complimentary bundle items are yours to keep. They are non-refundable and do not need to be returned, even if you return the paid items from your order.

Once your order ships, you will receive an email with tracking details. You can also check your shipment status anytime with your email and order number on our Track My Order page.

Contact us immediately at shop@reformefitness.com. We can update your address only if the order has not yet shipped.

Contact us at shop@reformefitness.com. We will assist in filing a claim with the carrier.

Please inspect your order upon delivery and contact us immediately at shop@reformefitness.com so we can make it right. Damaged or defective items get a free return — we provide the prepaid shipping label and will replace the item or issue a full refund.

Delivery may be affected due to force majeure events (e.g., extreme weather, transportation disruptions, or customs delays). During peak holiday seasons shipping carriers may also experience delays — we process orders as usual. If you have concerns, contact us at shop@reformefitness.com.

Email shop@reformefitness.com. Real humans, fast replies. We reply within 24 hours, usually sooner. Prefer a form? Use our contact page.

Mon–Fri, 9am–5pm EST. Messages after hours get a next-day reply.

Email us at shop@reformefitness.com and we'll help within 24 hours.

Check Will It Fit? Enter your space and compare it against each machine's published numbers. We only show dimensions a product page actually publishes. We never guess.