Refund policy
Refund and Return Policy
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
All returns require the original packaging. Items returned without original packaging are not eligible for a refund.
To start a return, contact us at shop@reformefitness.com with your order number. If your return is approved, we'll email you a prepaid shipping label and instructions on where to send your package.
You can always reach us at shop@reformefitness.com for any return questions.
Return Options
All returns must include the original packaging, accessories, and components. Returns missing original packaging will not be refunded.
Unopened items — Free return. We provide the prepaid shipping label.
Damaged or defective items — Free return. We provide the prepaid shipping label and will replace the item or issue a full refund.
Opened or used items — Eligible for return with a $30 restocking fee per item, deducted from your refund. We provide the prepaid shipping label. Original packaging is required.
You'll also need your order number or proof of purchase.
Free Gifts and Bundle Items
Free gifts and complimentary bundle items are yours to keep. These items are non-refundable and do not need to be returned, even if you return the paid items from your order.
Damages and Issues
Please inspect your order upon delivery and contact us immediately at shop@reformefitness.com if your item is defective, damaged, or incorrect, so we can make it right.
Non-Returnable Items
The following items are not eligible for return or refund:
- Items returned without original packaging
- Free gifts and complimentary bundle items
- Custom-made products
- Gift cards
- Hazardous materials, including flammable liquids and gases
Please get in touch if you have questions about your specific item.
Exchanges
The fastest way to get what you want is to return your original item and place a separate order for the new one once your return is accepted.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must include all original packaging, accessories, and components, along with your order number or proof of purchase. We provide the prepaid shipping label.
Refunds
We'll notify you once we've received and inspected your return and let you know whether your refund is approved. If approved, your refund will be issued automatically to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to post the refund.
If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at shop@reformefitness.com.