How the 60-day guarantee and returns actually work

The short version#

You have 60 days after receiving your item to request a return. All returns need the original packaging, and we provide the prepaid shipping label. Whether a fee applies depends on the condition of your unit:

• Unopened items: free return, full refund.
• Damaged or defective items: free return, full refund or replacement. Nothing deducted, ever.
• Opened, assembled, or used items: eligible for return with a $30 handling fee per item, deducted from your refund.
• No original packaging: returns cannot be processed without the original box. It is essential for safe transit of heavy fitness equipment.

Why is there a fee if I have 60 days to try it?#

The 60 days is your window to start a return, and it always applies. The $30 handling fee is separate: it covers the processing and freight cost of shipping heavy equipment back once a unit has been opened or used. The two work together: you can absolutely try your machine and return it within 60 days, and if it has been used, the $30 fee comes out of the refund. Full details live in our refund policy.

How the return process works, step by step#

1. Email us at shop@reformefitness.com with your order number.
2. Repack the unit in its original box with all parts and accessories.
3. Send us a photo of the boxed-up unit. This confirms it is ready for the carrier and protects your refund.
4. We email your prepaid label. Ship within 3 business days, as labels expire after that.
5. Returning more than one machine? You will get a separate label for each. Machines ship to different warehouses, so match each label to its correct box to avoid refund delays.

What about free gifts?#

Free gifts and complimentary bundle items are yours to keep. You never need to send those back, even when returning the paid items.

When does my refund arrive?#

Once we receive and inspect your return, approved refunds go back to your original payment method within 10 business days. Your bank may take a little extra time to post it. If more than 15 business days pass after approval, email us and we will chase it down.