We're sorry to hear that
We take quality seriously, and we want to get this resolved for you as quickly as possible.
What to do
Please email us at shop@reformefitness.com with the following:
- Your order number
- A photo or short video showing the defect or missing part
- A description of the issue (e.g., "monitor won't turn on," "missing screw #22," "hole is misaligned")
What happens next?
Once we receive your photos or video, we'll share the issue directly with our technical team. Depending on the problem, we will either:
- Ship a replacement part (monitor, screws, cables, etc.) directly to you at no cost
- Arrange a full replacement unit if the defect cannot be fixed with a replacement part
Replacement parts and units are prioritized and shipped as quickly as possible.
Common assembly notes
- Monitor not turning on? Try replacing the battery (CR2032 coin cell). Some monitors require a fresh battery after shipping.
- Missing a screw or bolt? Check inside the packaging foam — small hardware bags sometimes slip between the foam padding.
